We’re always on the lookout for passionate individuals who share our vision of connecting people through once-in-a-lifetime events and experiences.

Here’s why you’ll love working with us:

Collaboration is Key: Your voice matters! We thrive on teamwork, where every idea contributes to shaping something extraordinary.

Flexibility Built In: Life isn’t one-size-fits-all, and neither is our approach. We offer a flexible work environment to support you at your best.

Passion Meets Purpose: If you’re driven by a love for storytelling, live events, and building meaningful connections, this is the place for you.

Think you’ve got what it takes to be part of the Fane family? We’d love to hear from you! Let’s create something amazing together.

Click here to join our jobs mailing list to express your interest.

CURRENT OPPORTUNITIES

TICKETING ASSISTANT FOR FANE UK
1-year Fixed Term Contract

This role reports to the Head of Ticketing.

Main Duties:

• Support the Ticketing team in the day to day running of our booking platforms
• Support the Customer Service team with any booking-related queries.
• Maintain a positive relationship with booking platform provider and support the development and maintenance of these platforms
• Set up, maintain and report on all online events
• Assist with setup, maintenance and reporting on live events
• Liaise with venues on sales and inform venues in good time of sales and mark backs for live events
• Request allocation top ups from venues where relevant
• Collate venue and agent sales reports, along with our own sales, and deliver to the wider Fane team
• Liaise with agents to paper and discount shows where necessary
• Create waiting list links and promo codes for marketing activity
• Export customer, order and waiting lists for the marketing team where needed
• Any other tasks required for booking operations for our customers, clients and the wider Fane team

We'd love to hear from you if you have:

• 1+ years of experience in a box office or similar role
• Strong interpersonal and communication skills (written and verbal)
• Excellent working knowledge of Microsoft Office, in particular Excel
• Accuracy and exceptional attention to detail
• Ability to work in a fast-paced environment to short deadlines
• Excellent time management skills
• Team player with a positive attitude
• Dynamic with a hands-on, can-do attitude
• Willingness to learn and adapt to all kinds of situations
• A high level of professional integrity
• Honest, reliable, and hard-working

Desirable:

• Experience of working closely with venues and third party ticket agents
• An understanding of GDPR and data protection regulations

What We Offer:

• £28,000 per annum, depending on experience
• 25 days annual leave
• Bonus leave - Mental Wellbeing Day and a day off in the month of your Birthday
• £120 per quarter Employee wellbeing allowance
• Access to private healthcare (following 1 years’ service)
• Access to free counselling and mental wellbeing services through our Employee Assistance Programme
• 4% pension contribution
• Life Assurance of 4 x base salary
• Annual season ticket loan
• Bike to work scheme
• Complimentary tickets to Fane shows, Kilimanjaro Live events and access to free books

Hours:

• 5 days – 37.5 hours a week
• Hours and days worked will be agreed on a monthly basis and will include some evenings and weekends.

To read the full description, please download it here.

EXECUTIVE ASSISTANT TO MANAGING DIRECTOR OF KONTOUR

This role reports to the Director of Kontour.

Main Duties:

• Optimising the Managing Director’s time by managing complex calendars, scheduling meetings, and coordinating appointments.
• Screening and responding to emails, phone calls, and other correspondence, and acting as a point of contact when it comes to working across production for all of Kontour’s shows.
• Arranging all aspects of business travel for the Managing Director, including booking flights, hotels, and transportation, and preparing itineraries.
• Overseeing office supplies, managing databases, and assisting with various projects and administrative tasks as needed.
• Handling sensitive information, documents, and communications with professionalism and discretion.
• Serving as a representative for the Managing Director, building relationships with clients and partners.
• Managing expenses, invoices, and potentially budgets on behalf of the Managing Director.

Essential

• Excellent administrational and organisational skills
• Excellent time management skills – you need to be able to cope with a substantial workload and multi-task
• Experience in working in production for live and online events
• Ability to work under pressure and with interruptions
• Experience of working in a busy company environment
• High standards of literacy and numeracy
• Working knowledge of Microsoft systems (Outlook, Word, Excel)
• Ability to work on a Mac
• Excellent written and verbal communication skills
• A strong attention to detail
• Team player with a positive attitude
• Dynamic with a hands-on, can-do attitude
• Willingness to learn and adapt to all kinds of situations
• A high level of professional integrity
• Honest, reliable, and hard-working

To read the full job description, please download it here.